Selected consultancy work led by Julian Britain.
A selection of case studies from commercial, operational and digital engagements led by Julian Britain, including locked figures and the full practical context behind each result.
Digital Publishing & Media
Commercial reset for a print-led publisher
A specialist publisher reliant on print advertising needed a route back to sustainable new business. A focused digital and CRM reset delivered new revenue within six weeks.
Field Operations & Retail Support
Scaling a nationwide field operations team
A field operations provider needed to grow quickly to deliver a major new contract, without losing control of cost, quality or compliance.
E-commerce, Furniture & Logistics
Cutting damage, errors and call times in online furniture retail
An online furniture retailer was losing money and customer trust to transit damage, order errors and slow customer service. A methodical review of suppliers, packaging and process brought all three down together.
Fashion Retail
Recovering a branded concession from special measures
A branded concession had fallen into special measures on sales and standards. A focused turnaround restored performance and took the team to the brand’s highest recognised standard within a year.
Department Store Retail
Managing peak trade and Click & Collect in a department store
A department store needed to manage its busiest trading periods and the introduction of Click & Collect without disrupting day-to-day service. Strong operational planning turned peak trade into the store’s best results.
Specialist E-commerce
Building a specialist e-commerce retailer from a standing start
A specialist e-commerce retailer was built from scratch into a profitable business with a large catalogue, an exclusive supplier relationship and a heritage brand trade account few competitors could match.
The engagements below were led by founder Julian Britain.
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